VOICE
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Operating company

VOICE

Case Study in E City, Fukui Prefecture

i-How to operate i-MASTER

01 General survey by staffs
Agency staffs survey pavement damage conditions at once.
Record locations and photographs.
02 Registration in i-MASTER
Register the survey results (points & photos) from PC to i-MASTER.
Output the survey results as a daily report from i-MASTER.
Organize the corresponding areas.
03 Response & measures
Based on the data in i-MASTER, plan responses and request repairs to the contractor.
04 Reporting
The consignor prepares a report of the repair results with i-MASTER and reports it to the town.

Effects of introducing i-MASTER

Issues before introducing i-MASTER
  • Unable to grasp the status of pavement damage in the town.
  • Difficult to get an overall picture.
  • Tough to open the residential map.
After i-MASTER introduction
  • Enabled to check the locations in the town that need to be addressed on a map [List Map Display Function].
  • Eliminates omissions of issues.[Task management function].
  • Visualization of response locations makes it easier to provide instructions to contractors [Databasing].

Interview

01 How did you know about i-MASTER?

YEC came to our office for sales, and we learned about them through training and explanations.

02 What were your selection criteria for the introduction?
What were the deciding factors that resulted in the introduction of i-MASTER?

①Cost performance
②Because we found it easy to use after a one-year trial introduction period. (We had not been able to respond to all residents' inquiries about road subsidence, etc., but now we are able to respond 100% after the introduction of i-Master.)

03 How many cases are handled per year/month.
(number of inquiries, daily management responses, etc.)
  • 217 cases in 2021, 1/3 of these are outsourced to the elderly workers.
04 How did you manage your daily operations?

Inquiries were circled on a map and confirmed on site, but there were omissions.

05 Did you have any difficulties or challenges in daily management?
Also, what tasks have been time-consuming and labor intensive compared to after the introduction of the system?
  • It was difficult to grasp the whole picture.
  • It was tough to open a residential map and search (make a location map).
06 How do you operate i-MASTER in daily management?

①Annual patrol of all town roads.
②Snow removing work.

07 How easy was it to use i-MASTER?
  • Resident inquiries are now easier to respond to.
  • No more missing issues.
  • It is now easier to respond to inquiries because the damage is understood.
  • Reporting to wardens has become easier (less than half the work time).
08 What exactly do you feel i-MASTER has made convenient or useful?
Also, have you had any feedback from employees about i-MASTER?
  • Register onsite. It has almost eliminated work after returning to the office.
  • Link photos to location maps.
  • Those who have been working for a long time find it useful.
  • Now it is manual and implemented, so this is standard for newcomers.
09 Were there any other benefits that were not anticipated?

It was easy to place an order with the vendor because I could give them only a map and a picture.