VOICE
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Operating company

VOICE

Case Study of T Town, Chiba Prefecture

How to operate i-MASTER

01 Patrols
On-site staff patrolling the town.
Bring simple repair materials for on-the-spot repairs.
02 Response & Installation
After finding a damage, take a measures.
Register response status in i-MASTER.
03 Daily Reporting
Output daily report from i-MASTER.
Share information within a section.

Effects of introducing i-MASTER

Issues before introducing i-MASTER
  • Time-consuming to find the location with a map in the field.
  • Difficult to manage response history on paper.
  • Time-consuming daily report generation in the office.
After introducing i-MASTER
  • Easy to locate by the phone's GPS [GPS].
  • Transition from paper to data enables to search and visualize past history on maps [Databasing].
  • Output photos & report contents registered in i-MASTER reduced work in the office [Issue output function].

Interview

01 How did you know about i-MASTER?

In 2008, we began joint research with Yachiyo Engineering Co., Ltd. on a system to improve the efficiency of daily management.

02 What were your selection criteria for the introduction? What were the deciding factors that resulted in the introduction of i-MASTER?

In the demonstration test, we confirmed that the number of on-site responses was improved by reducing the time required to prepare daily reports and improving work efficiency.

03 How many cases are handled per year/month.
(number of inquiries, daily management responses, etc.)

The average number of responses per month before the introduction of the system was 64.

04 How did you manage your daily operations?

We open a map at the site to confirm the location, enter the daily work report into PC after returning to the office, and manage the report on a paper basis.

05 Did you have any difficulties or challenges in daily management?
Also, what tasks have been time-consuming and labor intensive compared to after the introduction of the system?
  • In the site, time-consuming to locate them using a map.
  • Time-consuming to prepare daily reports in the office.
  • Difficult to manage the history because of the paper-based system.
06 How do you operate i-MASTER in daily management?

Response status and other information are registered in i-Master on site.

07 How easy was it to use i-MASTER?

During the joint research, we were able to modify the system operation, and eventually eliminate the problems.

08 What exactly do you feel i-MASTER has made convenient or useful?
Also, have you had any feedback from employees about i-MASTER?
  • Reduced labor & time, and increased the average number of cases handled per month by 22 (from 64 to 86).
  • Inspection and repair points are plotted on a map, making it possible to visually identify routes with many repairs, enabling focused repair actions, identification of repair points, and implementation of focused patrols.